Privacy Policy —
How takabet 12 Protects Your Data
Your privacy matters to us. This Privacy Policy explains what personal information takabet 12 collects, why we collect it, how it is used and stored, and what rights you have over your data. We are committed to handling your information with transparency, care, and in accordance with applicable data protection standards.
Our Commitment: takabet 12 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We collect only the information necessary to operate the Platform, comply with legal obligations, and deliver a safe and personalised experience to every player in Bangladesh.
Section 1
Information We Collect
When you interact with the takabet 12 Platform — whether by registering an account, making a deposit, placing a bet, or contacting our support team — we collect certain categories of personal information. This information is necessary to verify your identity, process transactions, prevent fraud, and deliver a tailored gaming experience suited to Bangladeshi players.
The categories of personal information we collect include, but are not limited to, the following:
| Category | Examples | Collection Method |
|---|---|---|
| Identity Data | Full name, date of birth, national ID number, passport number | Registration form, KYC verification |
| Contact Data | Mobile phone number, email address, city (e.g., Dhaka, Chittagong) | Registration form, support interactions |
| Financial Data | bKash/Nagad/Rocket account numbers, transaction amounts, deposit/withdrawal history | Payment processing |
| Technical Data | IP address, device type, browser, operating system, session timestamps | Automatic collection via server logs |
| Usage Data | Pages visited, games played, bet history, session duration | Platform analytics |
| Communications Data | Support chat transcripts, email exchanges, feedback submissions | Direct communication with our team |
We do not collect sensitive categories of personal data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data unless explicitly required by applicable law for identity verification purposes, in which case such data is handled with heightened security controls.
Minimum Age: takabet 12 does not knowingly collect personal data from individuals under the age of 18. If we become aware that a minor has provided us with personal information, we will delete that data immediately and suspend the associated account. If you believe a minor has registered on the Platform, please contact support at takabet-12.com without delay.
Identity & KYC Data
We collect government-issued ID details as part of our Know Your Customer (KYC) process. This is required before your first withdrawal and helps us verify that every account holder is a real person aged 18 or above, resident in Bangladesh.
Mobile & Payment Data
Your bKash, Nagad, Rocket, and Upay account details are collected solely to process deposits and withdrawals in BDT. We do not store full payment credentials beyond what is necessary for transaction reconciliation.
Technical & Usage Data
Server logs and analytics tools automatically record your IP address, device fingerprint, and browsing behaviour on the Platform. This data helps us detect fraud, optimise Platform performance, and tailor game recommendations.
Section 2
How We Use Your Data
takabet 12 uses the personal information we collect for clearly defined, lawful purposes. We do not process your data in ways that are incompatible with the purposes for which it was collected. The primary purposes for which your data is used are set out below, together with the legal basis that justifies each use.
- Account creation and management: To register your account, verify your identity, and maintain your account in good standing on the Platform.
- Transaction processing: To process deposits via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and to handle withdrawal requests to your verified payment method in BDT.
- Identity and age verification (KYC): To confirm that all registered users are aged 18 or above and are providing accurate personal details, in compliance with responsible gaming obligations.
- Fraud prevention and security: To detect, investigate, and prevent fraudulent transactions, money laundering, bonus abuse, multi-accounting, and any other activity that violates our Terms & Conditions.
- Customer support: To respond to your queries, resolve disputes, and communicate account-related notifications through our 24/7 support team (Bangladesh Standard Time, UTC+6).
- Platform improvement: To analyse usage patterns, fix technical issues, and improve the quality and performance of the Platform for all Bangladeshi users.
- Responsible gaming monitoring: To identify patterns that may indicate problem gambling behaviour and to apply self-exclusion or account restrictions where requested or required. See our Responsible Gaming page for more details.
- Legal compliance: To meet our obligations under applicable laws, including anti-money laundering (AML) requirements, and to respond to lawful requests from competent authorities.
- Promotional communications: To send you information about bonuses, seasonal promotions (e.g., BPL, Eid, Pohela Boishakh offers), and Platform updates — but only where you have not opted out of marketing communications.
Marketing Opt-Out: You may opt out of receiving promotional communications from takabet 12 at any time by contacting our support team at support at takabet-12.com. Opting out of marketing will not affect the processing of your data for account management, transaction, security, or legal compliance purposes.
Fraud & AML Monitoring
takabet 12 employs automated systems and manual review processes to detect unusual account behaviour. Your transaction history, device data, and IP records may be cross-referenced to identify and prevent money laundering and fraudulent activity.
Responsible Gaming Use
Usage data including session length, deposit frequency, and betting patterns may be used to identify players who may benefit from responsible gaming interventions such as deposit limits, cool-off periods, or self-exclusion. This use is in your best interest and is never used for profiling for marketing purposes.
Section 3
Data Sharing & Disclosure
takabet 12 does not sell, rent, or otherwise trade your personal data to third parties for their own commercial or marketing purposes. However, to deliver the full range of Platform services — including payment processing, game provision, identity verification, and technical infrastructure — we share certain categories of data with trusted third-party service providers. All such parties are contractually bound to handle your data securely and only for the specific purpose for which it is shared.
Categories of Third Parties
- Payment service providers: bKash, Nagad, Rocket, Upay, and card network partners (Visa, Mastercard) receive the minimum financial and identity data required to authorise and complete your transactions. These providers operate under their own privacy policies and security standards.
- Game studios and software providers: Studios including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi may receive your session data (e.g., bet amounts, game outcomes) as part of the technical operation of their games on our Platform. They do not receive your identity or payment data.
- Identity verification services: Third-party KYC providers may receive your identity document images and personal details for the purpose of age and identity verification. These providers are subject to strict data security obligations.
- IT infrastructure and hosting providers: Our platform infrastructure partners process technical and usage data in the course of hosting and operating the Platform. All hosting providers are contractually required to maintain appropriate security standards.
- Analytics providers: Anonymised or aggregated usage data may be shared with analytics platforms to help us understand Platform performance and user behaviour. No individually identifiable data is shared for analytics purposes.
- Legal and regulatory authorities: We may disclose personal data to law enforcement agencies, financial intelligence units, or other competent authorities where we are legally required to do so, or where disclosure is necessary to protect the rights, safety, or property of takabet 12 or its users.
No Unauthorised Disclosure: We will never disclose your personal data to any party not listed above without your explicit consent, except where required by a lawful order from a competent authority. If you receive any communication purporting to be from takabet 12 that requests your personal data, treat it with caution and verify it through our official support channel.
Who We Share Data With
- Payment providers (bKash, Nagad, Rocket, Upay, Visa, Mastercard)
- Game studios (Evolution, Pragmatic Play, NetEnt, Microgaming, Spribe, Ezugi)
- KYC / identity verification partners
- Secure hosting & IT infrastructure providers
- Legal & regulatory authorities (where required by law)
- Third-party advertisers or data brokers — never
Section 5
Data Security & Storage
takabet 12 takes the security of your personal data seriously and implements a range of technical and organisational measures designed to protect your information against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures are reviewed and updated regularly to reflect evolving security standards.
Key security measures in place on the takabet 12 Platform include:
- SSL/TLS encryption: All data transmitted between your device and the Platform is encrypted using industry-standard SSL/TLS protocols, protecting it from interception during transit.
- Encrypted data storage: Sensitive personal data, including identity documents and financial records, is stored in encrypted form using strong encryption algorithms. Encryption keys are managed separately from the data they protect.
- Access controls: Access to personal data is restricted on a strict need-to-know basis. Platform staff are granted access only to the data necessary for their specific role. All access events are logged and audited.
- Two-factor authentication (2FA): OTP-based two-factor authentication is available on all user accounts and is strongly recommended to prevent unauthorised access.
- Regular security assessments: The Platform infrastructure undergoes regular vulnerability assessments and security reviews to identify and remediate potential weaknesses before they can be exploited.
- Data breach response: In the event of a data breach that poses a risk to your rights and freedoms, takabet 12 will notify affected users promptly and take all reasonable steps to contain and remediate the breach.
While we apply robust security measures, no online platform can guarantee absolute security. You are responsible for keeping your own account credentials — including your password and OTP codes — confidential. takabet 12 will never ask you to share your password via any channel.
Where Your Data is Stored
Your personal data is stored on secure servers maintained by our hosting infrastructure partners. Servers are located in data centres that meet internationally recognised physical and logical security standards. Data stored for Bangladeshi users is subject to data localisation considerations consistent with applicable requirements.
SSL Secured: Every page of the takabet 12 Platform operates over HTTPS with a valid SSL certificate. Look for the padlock icon in your browser's address bar to confirm your connection is encrypted before entering any personal or financial information.
Section 6
Your Privacy Rights
As a user of the takabet 12 Platform, you have a set of rights with respect to the personal data we hold about you. These rights are explained below. To exercise any of these rights, please contact our support team at support at takabet-12.com with your registered phone number and a clear description of your request. We will respond within a reasonable timeframe.
Request a copy of all personal data we hold about you, including the categories of data, purposes of processing, and any third parties with whom it has been shared.
Ask us to correct any inaccurate or incomplete personal data held on your account. You can also update basic contact details directly through the account settings area.
Request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
Ask us to restrict the processing of your personal data in certain circumstances, for example while the accuracy of the data is being contested.
Receive your personal data in a structured, commonly used, machine-readable format so that you can transfer it to another service provider if you choose.
Object to the processing of your personal data for marketing purposes at any time. You may also object to processing based on our legitimate interests where you have grounds related to your particular situation.
Important Note on Erasure: Certain categories of personal data — particularly transaction records, KYC documentation, and AML-related data — must be retained for a minimum period as required by applicable financial regulations, even if you request account closure or data erasure. In these cases, we will inform you of the specific retention period that applies before confirming the scope of any erasure request.
How to Exercise Your Rights
To submit a data rights request, contact our support team with the following details:
- Your registered phone number
- The specific right you wish to exercise
- A brief description of your request
- A copy of your NID or passport for identity confirmation
support at takabet-12.com
Available 24/7 (BST, UTC+6)
Section 7
Data Retention Policy
takabet 12 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. Once data is no longer needed, it is securely deleted or anonymised so that it can no longer be linked to an individual user.
| Data Category | Retention Period | Reason |
|---|---|---|
| Account & identity data | Duration of account + 5 years after closure | AML compliance, dispute resolution |
| Transaction records | Minimum 5 years from transaction date | Financial regulatory obligations |
| KYC documents | Duration of account + 5 years | Identity verification audit trail |
| Betting & gaming history | Duration of account + 2 years | Dispute resolution, responsible gaming |
| Support communications | 3 years from last interaction | Service quality review, dispute evidence |
| Technical / server logs | Up to 12 months | Security monitoring, fraud investigation |
| Analytics data (anonymised) | Up to 3 years | Platform performance analysis |
Where retention is governed by a specific legal obligation, the relevant statutory period takes precedence over the standard periods listed above. On expiry of the applicable retention period, personal data is either permanently deleted from our systems or irreversibly anonymised so that it cannot be re-identified.
Account Closure: Requesting closure of your takabet 12 account does not result in immediate deletion of all your personal data. Retention obligations under financial regulations — particularly for transaction records and KYC documentation — mean that certain data must be kept for the periods specified above, even after your account is closed. For details on account closure, see our Terms & Conditions.
Retention at a Glance
- Account data: 5 years post-closure
- Transactions: 5 years minimum
- KYC documents: 5 years post-closure
- Betting history: 2 years post-closure
- Support logs: 3 years
- Server logs: up to 12 months
Section 8
Policy Updates & Contact
takabet 12 reviews and updates this Privacy Policy periodically to reflect changes in our data practices, legal obligations, or the services we offer. When material changes are made, we will post a revised version of this policy on the Platform and update the effective date shown at the top of this document. Where changes significantly affect your rights or how we process your data, we will notify you through an on-Platform notification the next time you log in.
Your continued use of the Platform after any update to this Privacy Policy constitutes your acknowledgement of the revised policy. We encourage you to review this page periodically, particularly before making deposits or sharing personal information on the Platform.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way takabet 12 handles your personal data, please contact our dedicated support team. Our team is available around the clock, seven days a week, and responds to privacy-related queries during Bangladesh Standard Time (BST, UTC+6) business hours in order of priority.
To exercise any of your data rights described in Section 6, or to raise a complaint about how your personal data has been handled, please reach out to us using the contact details below. We are committed to resolving all privacy concerns fairly and promptly.
Privacy Contact: For all data protection enquiries, rights requests, and privacy complaints, contact us at support at takabet-12.com. Please include "Privacy Request" in the subject line along with your registered phone number so we can locate your account and respond efficiently. We aim to acknowledge all privacy requests within 3 business days.
Stay Informed: We recommend bookmarking this Privacy Policy page and checking it each time you use the Platform after a period of absence. The effective date at the top of the hero section will always reflect when the policy was last updated, making it easy to identify whether a new version has been published since your last visit.
Document Information
- Effective date: 1 January 2026
- Language: English
- Market: Bangladesh
- Currency: BDT (৳)
- Contact: support at takabet-12.com
Why It Matters
Our Privacy Commitments to You
No Data Selling
Your personal data is never sold, rented, or traded to third-party advertisers or data brokers. What you share with takabet 12 stays within the Platform ecosystem and is used only to serve you.
End-to-End Encryption
All data in transit between your device and our servers is protected by SSL/TLS encryption. Sensitive stored data including KYC documents and financial records is encrypted at rest.
You Stay in Control
You have the right to access, correct, restrict, port, and delete your personal data at any time. Our support team is available 24/7 to process data rights requests quickly and transparently.
Minimal Data Collection
We collect only the information genuinely required to operate the Platform, verify your identity, and process your payments in BDT. No superfluous data is requested or stored.
Clear Retention Limits
Every category of personal data has a defined maximum retention period. Once that period expires, data is securely deleted or irreversibly anonymised — we do not hold onto your information indefinitely.
Breach Notification
In the unlikely event of a data breach that puts your personal information at risk, takabet 12 will notify affected users promptly and provide clear guidance on steps to protect your account.